Warranty & Returns
Haldor Watches are covered by a 2-year guarantee from the date of purchase against manufacturing or material defects. The warranty is only valid if the watch was purchased from an authorized Haldor Watches dealer and is accompanied by a valid warranty card and proof of purchase.
Within two years from the date of purchase, Haldor Watches will repair or replace the movement of your watch free of charge if the movement proves to be defective in material or workmanship under normal use.
The warranty does not cover:
- Damage resulting from normal wear and tear, scratches, accidents, or misuse.
- Any alteration, service, or repair performed by any party other than Haldor Watches.
Returns & Refunds
If for any reason you are not satisfied with your watch, you can return it within 15 days of receiving it, without giving a reason, for a full refund or a replacement.
How to return: Please contact us at info@haldorwatches.com before sending your return. We will send you the return address and instructions. You can also use the model withdrawal form in our Refund Policy.
Condition: Please return the watch unworn, in its original condition and complete original packaging, with all accessories, papers and protective films. You may try the watch on as you would in a store.
Reduction in value: If the watch has been worn or handled beyond what is necessary to inspect it (for example scratches, signs of wear or removed protective films), or if it is not returned in its complete, undamaged original packaging with all accessories and papers, we will deduct from the refund the amount by which the watch has lost value.
Shipping: Return shipping is paid by the buyer, unless the product is defective or incorrect, in which case we cover it.
Refunds: Refunds, including the original standard shipping cost, are made to your original payment method within 14 days of receiving your return notice. We may hold the refund until we receive the watch or proof that you have shipped it.
This policy does not affect your statutory rights, including the 2-year legal guarantee of conformity under EU and Slovenian law.
If you have any questions regarding our warranty, return policy or data protection, please contact us at info@haldorwatches.com.